Refunds

The rule of thumb: you never pay for time you didn't use, and our billing mistakes are always refunded in full. Refunds go back to your original card, typically within 5–10 business days, and we eat the processing fees.

Every plan — first 30 days

Full refund, no questions asked. Email [email protected] (or reply to your Stripe receipt) and it's done, usually same day.

Monthly ($8.99), after 30 days

Pro-rated to the day, on request. Cancel on day 12 of a 30-day cycle and $5.39 of that month comes back — 18 unused days you shouldn't pay for. We round up in your favor.

Annual ($75), after 30 days

Pro-rated by unused full months, on request, any time. Ask in month 5 and the 7 remaining months come back: $43.75.

Billing errors

Duplicate charge? Charged after you canceled? Full refund, any time, plus an apology — those are our mistakes by definition.

Subscribed inside the iPhone app?

Everything above is for subscriptions bought on this website. If you subscribed in the iPhone app, Apple handles refunds and the decision is Apple's, not ours — usually within 48 hours. Ask through reportaproblem.apple.com, or from the app's Billing screen. We are not told the outcome, so we cannot chase it for you.

How to request one

Reply to your Stripe receipt email with one line — "refund please" is plenty. A real person answers within one business day and shows you the math. Canceling first is never required, and nothing you made is touched: what is on your devices stays there, and on Pro, what already synced stays in your account, encrypted, where you can still open and delete it.